FAQs

Frequently asked questions about our window blinds

Got a question?

Blindology often get asked questions about their service and range of blinds, or people asking for advice on taking measurements and fitting blinds correctly. 

Here are Blindology’s answers to the most common queries. Hopefully this might be of use or useful.

If any question isn’t answered here, or if any further information is required, please contact Blindology via: Email – info@blindology.co.uk or by phoning on 01752 667252 or 07957620615.

What guarantee is supplied with your blinds?

All of Blindology blinds are supplied with up to a 6-year guarantee; this is dependent on type of blind required (most made to measure blind companies only supply a 12 month guarantee).

Why are no prices displayed on the website?

Due to the fact that all windows have varying drops and widths, this would complicate trying to supply you with a price, also that all the fabrics are in ranges A – F, these ranges vary in price according to quality and it is always better for customers to view the fabrics in their own home (due to the differing of light coming in).

Can Blindology give me a quote?

Yes. Blindology can supply customers with a free no obligation quote & fitting. Please get in contact with Blindology here.

Are Blindology insured?

Yes, Blindology have full and current Public Liability insurance, a copy of which can be seen before any work is carried out.

Do Blindology offer home visits in the evenings or weekends?

No, sorry,  Blindology don’t offer evenings or weekend visits. We only visit in working hours, Mon – Fri.

Do Blindology provide an installation service?

Yes. All of Blindology’s window blinds can be installed, as each purchase come with free fitting. Along as it is in our radius of Plymouth and the surrounding areas.

How quickly will ordered Vertical/Venetian/Roller blinds be despatched?

Customer orders of blinds and how quickly they can be installed or despatched are a main priority for Blindology, and they make every effort for customers orders to be ready to be installed in 5-10 working days. Unfortunately Blindology cannot give customers a specific day or time. This is dependant on stock and availability, but once customers blinds are ready, Blindology will contact the customer and arrange a suitable day/time for installing them.

Do Blindology stock ready-made blinds for collection?

Sorry, all of Blindology’s blinds are made to measure.

Can Blindology supply too commercial or trade businesses?

Yes, of course Blindology can supply to commercial/trade businesses and welcome all tenders or enquiries.

Can customers buy Louvres/slats only?

Simply put, yes! Blindology can supply just the louvres/slats only for customers Vertical blinds. Available in 89mm and 127mm Louvre widths. If customers could contact Blindology at info@blindology.co.uk or give them a call with any enquiry, no doubt Blindology will be able to help. Just replacing your louvres only, doesn’t always work out a lot cheaper, as it depends on the age of your headrail, let Blindology supply  a quote for both slats only, and a whole complete blind,  then having both prices, it is down to the customer to choose.

The louvres/slats of the Vertical blinds won’t rotate. Have you done something wrong?

This sometimes happens if the louvres/slats were originally hung onto the headrail whilst the hooks were in the closed position. 

Ideally take the louvres off the headrail, and then turn the chain around until the hooks are in the open position. This means that when rehanging the louvres, what should be seen are the louvres/slats hooks on the head rail, and that they are all facing in the same direction. Your louvres should now rotate without any problems. 

What might also happen whilst rehanging the blind, is that the louvres/slats get muddled up and are incorrectly hung, please ensure that all the slats are hung in the correct fashion. As if they overlap incorrectly, this will act like a brake on the blind, and stop the louvres/slats turning. This is why Blindology state above about removing the louvres/slats.

The louvres of my Vertical blind are not in line with each other. What should I do?

This is easily rectified. Pull the control chain until the slats are in the closed position, then gently force the chain and they will realign. You may need to try doing this both ways. Don’t worry if you hear a noise, that’s perfectly normal.

Or, it could be that one or two of your slats are not lined up correctly, sometimes it is easier to remove the slats, rotate the travellers using the chain or wand until they are all facing exactly the same direction, then rehang your slats and test your blinds for the correct operation.

What type of blinds would be best for a bathroom?

Bathrooms tend to be steamy, so it’s best to choose a blind fabric that can cope with these conditions. A “stay fresh coating” is a specialist coating which stops damp, mould and mildew attaching to the fabric (available in some of Blindology’s roller blind and vertical blind fabric collections.)

Venetians are good, but a pain to keep clean, although Blindology don’t recommend  wood venetian blinds in either, steamy, damp or hot environments, however Blindology have mentioned this to customers, and still have wanted them. Blindology have had no reports or calls to say that damp has got into the wood. 

It would always help if  a good extraction fan is installed in the bathroom and also good air ventilation (open windows after a bath or shower.)

Roller blinds would be a good option in this environment.

Vertical blinds and roller blinds which have a fabric that is moisture proof, is ideally suited for this environment which has a “stay fresh coating”.

If I supply fabric could you make my blind?

Unfortunately, Blindology cant offer this service. All of Blindology’s fabrics are chosen as they are very high quality, and all of the fabrics will have had lots of tests, this is carried out  to ensure that customers are happy with their blinds for years to come, and that the fabric has been tried and tested.

Do Blindology offer roller blinds that are pulled in the centre and they retract in?

No, sorry, Blindology only offer roller blinds with a control chain, Blindology has found that  with spring rollers, this type can be very temperamental over time, and Blindology would not recommend using the spring assisted type of roller blind.

What do I do if a blind becomes faulty?

If Blindology supplied or installed the blind.

Please contact Blindology at info@blindology.co.uk or call  on tel: 01752 667252, mob: 07957620615 and explain your problem. Blindology will then arrange a suitable time to visit and rectify the fault. Though the majority of the time, it has been down to customer error.

If Blindology did not supply and install the blind, ideally contact the company that supplied or installed the blind, if this company is not available, or have gone out of business, or just not happy with the service this company gave at the time or the quality of the blind, by all means, please pick up the phone, or email Blindology and they will help out as much as possible.

A Wooden Venetian blind purchased awhile ago and have just ordered another, but they look slightly different. Why is this?

As wood is a natural product, the look and behaviour of any Wooden Venetian blind will be different to the next. The grain may vary between each slat, and other features may appear, such as pin knots, tiger striping, burl figures and mineral deposit.

These characteristics can or will make some slats seem darker or lighter than others. Normally with wood venetian blinds, they should be sorted by slat shade into three colour classifications, and always ensure that an individual blind is made using slats from the same classification. However if a blind is purchased at different times, then this can or will alter the process, as the blind would be from a different batch.

So please remember, when ordering a wood venetian blind, if you have more than one window in a room, it might be an ideal to order both at the same time. 

If customers don’t like these natural characteristics, then Blindology would perhaps recommend a plain finish wood venetian blind.